FAQ

• 1: How can I get a sample?
  • A:

    Sometimes we have samples of previous projects that we can send but it is dependent on availability. Once you’ve commited to your project with Portfoliobox, we can furnish you with a prototype for approval at a fixed cost.

• 2: How is shipping handled?
  • A:

    All shipping is FOB our location in Warren RI. We can assist you with shipping using FedEx, UPS or your carrier.

• 3: What are the payment policies?
  • A:

    Any project below $1000 must be prepaid. Over $1000, we require a 50% + prep charges deposit, and balance due before shipping unless arrangements with our credit manager have been made.

• 4: Are there standard sizes?
  • A:

    We have a number of stock portfolios available here.

• 5: What are the boxes made of?
  • A:

    The frames are made of either matt-board or a combination of albus wood and Eska board.

• 6: What covering materials are used to cover a custom portfolio or case?
  • A:

    Papers, cloths, fur, leather, lace- whatever you desire for your creative visions! However most of our customers choose from a broad selection of book cloths.

• 7: What sort of decorative techniques do you offer that I can use?
  • A:

    Mainly hot foil stamping, blind debossing, sunken areas for labeling such as metal plates and printed paper, screen printing.

• 8: How do I supply you with artwork?
  • A:

    We prefer that you supply PDF, Illustrator file (type converted to outlines) or JPG. Contact us for information on resolution and size.

• 9: What forms of payment do you accept?
  • A:

    Visa, MasterCard, American Express, and Discover.

• 10: What types of custom Portfolioboxes can you create?
  • A:

    If you can think of it, chances are we can do it. If you review the different custom projects in the portfolio you will see the broad range of ideas.

• 11: What is the minimum order quantity?
  • A:

    Our minimum order is $1500 for a custom project and the quantity is a function of the unit cost of the box, case or portfolio you are buying. For orders with values of less than $1500 we have partners who can assist you – please contact us for further information at create@portfoliobox.com. For very small quantities, we will put you in contact with our premier retailer Talas.

• 12: How long does it take to create custom Portfoliobox©?
  • A:

    There are several considerations which dictate how long it takes to finish a project: quantity you are making, complexity of project,  materials selected for the project, and the design development. Typically our build time for basic custom portfolio box is 3-4 weeks for small quantities, 5-6 weeks for larger or more complex designs from completion of design process, final approval of design and acceptance of Purchase Order. A simple requirement may be met by one of our stock portfolios available on our site.